Terms & Conditions
Last Updated: January 2026
1. Online Service Inquiries
Submitting an online repair form on Phonefixnow represents a service inquiry and request for quotation. It does not constitute a guaranteed repair contract or automatic booking confirmation. Our team will review the submitted details and contact you to confirm pricing, parts availability, and drop-off or pickup arrangements.
2. Diagnostics and Quotations
Initial estimates provided online or over the phone are based on the customer's reported symptoms and are subject to physical inspection. If additional underlying issues (such as liquid corrosion or motherboard damage) are discovered during bench diagnostics, we will contact the customer for approval before carrying out any additional work.
3. Customer Data Backup Responsibility
While standard hardware replacements (such as screen and battery swaps) do not typically alter storage data, hardware failure and unforeseen software complications can occur. Customers are strongly encouraged to back up all personal data, photos, and accounts before submitting devices for service.
4. Replacement Parts & Quality
We use quality-tested replacement parts matched to device specifications. Specific warranty terms on replacement parts and service labor will be stated clearly on your repair invoice at the time of confirmed service.
5. Liquid Damaged Devices
Liquid damage causes progressive corrosion to microscopic circuits. While ultrasonic cleaning and diagnostic assessments frequently revive water-damaged devices, long-term stability cannot be guaranteed due to the unpredictable nature of chemical oxidation.
6. Device Collection & Unclaimed Devices
Customers will be notified as soon as device repair or diagnostic evaluation is completed. Completed devices must be collected within 30 days of notification unless prior arrangements have been agreed upon in writing.