Privacy Policy

1. Information We Collect

When you submit a service request, accessory enquiry, or general contact form on Phonefixnow, we collect contact and device details including your name, email address, phone number, device brand and model, and a description of the symptoms or issues you are experiencing.

2. How We Use Your Information

We use the collected information solely for the following business purposes:

• Reviewing device technical requirements and replacement part availability.
• Contacting you via your preferred communication method (phone, WhatsApp, or email) to provide repair quotes and turnaround estimates.
• Fulfilling customer service inquiries and coordinating drop-off or pickup arrangements.
• Improving our website performance and user experience.

3. Customer Device Data & Security

We prioritize device privacy and data protection. We do not access personal photos, messages, or files on customer devices unless explicitly required for a customer-requested diagnostic or data recovery process with written permission.

We always recommend that customers maintain a complete cloud or offline backup of their device data prior to submitting hardware for service.

4. Third-Party Sharing

We do not sell, trade, or rent personal identification information to third parties. We may use trusted third-party service providers (such as email delivery or website analytics) strictly to assist in website operation under confidential terms.

5. Contacting Us Regarding Privacy

If you have any questions about this Privacy Policy or wish to request the removal of your contact details from our records, please contact us at: